FAQ
Product Category
- info@hwatian.com
- 0086 173 5252 6390
- Room 402, Unit 2, Building 6, No. 660, Huimin Community, Xiaodian Town, Hongqi District, Xinxiang City, Henan Province
What are the main advantages of your company?
Core Advantages
1. One-Stop Procurement Convenience
Why? Full-range power construction & maintenance tools—eliminating multi-supplier coordination.
2. Streamlined Export Process Expertise
Why? Customs/logistics mastery + rapid response + timely delivery = hassle-free global trade.
3. High Cost-Effective Solutions
Why? Rigorous QC ensures quality with pricing tailored for global competitiveness.
4. Customization & Trusted Partnership
Why? Flexible customization (specs/branding) + 80% repeat orders from long-term clients.
Differentiators
✅ Fast Shipping: 3-day dispatch from Chinese ports
✅ Small Orders Welcome: Samples & trial orders accepted
Which well-known companies have you cooperated with? Is it convenient to tell us?
At present, we exported to more than 20 countries and regions, but in order to protect our client’s commercial confidentiality, we cannot disclose the information of our clients.
What products can you provide?
Power Transmission Tools, Cable Laying Equipments, Cable Roller, Cable Pulling Machine and others
Which port are the items exported from?
We are more near to Qingdao port, if you need other China port, it’s OK for us also.
Is there a price list?
My apologies, the price will depended on the quantity you ordered, please ask for the latest product list from the salesperson you contacted,and inform us the model and quantity you need, we will offer you the best possible quotation.
Do you have after-sales service?
whole products offer one year warranty, we promise to offer you free refund、 replacing or refund if the items have any quality problem. Meanwhile, we welcome and cooperate with your appointed 3rd party to arrange pre-delivery inspection.
Payment methods?
For order under 10,000 US dollars: 100% payment.
For order from 10,000 to 50,000 US dollars: 50% down payment, 50% balance payment before delivery.
For order over 50,000 US dollars: 30% down payment, 70% balance payment before delivery.
For special customized order: 70% down payment, 30% balance payment before delivery.
L/C payment terms: 3% handling charges is requested.
Payment against draft bill of lading: The trade terms should be CFR or CIF, if in FOB terms, we will request 3% Sinosure insurance premium.
What trade terms would you accept?
We accet CIF, CFR, FOB, EXW and other trade terms. You could work with your cooperated freight forwarder our recommended freight forwarder.
Which ways you use in delivery?
we could provide you with superior shipping ways such as sea freight, air cargo, land transportation, train service and express and so on.
Can you provide various kind of certificated which requested in importing?
Yes, under normal circumstances, we could offer you invoice, packing list, bill of lading, certificate of origin, fumigation certificate, phytosanitary certificate as well as various inspection and certificate requested by the importing country, meanwhile, you will need to pay the official cost to obtain these certificates.
What's your leading time?
Most goods have stocks, under normal condition the leading time is as follows.
Stock goods within 7 days
Standard goods need around 25days.
Some customized goods need more longer time, normally 30-45 days. we will inform you if the delivery is delayed due to epidemic control, public holidays or other force majeure factors.
Do you accept Small Order?
Yes, but the production cost and handling cost will caused the price higher.